April 8 2020:As the world adapts to the COVID-19 pandemic, organisations of all sizes are struggling to manage increased demand while working to keep employees safe.
To help navigate these challenges, global leader in contact centre and cloud customer experience,  Genesys, has launched a new Rapid Response offer to give any organisation free access to Genesys Cloud so they can provide mission-critical support and enable remote teams fast, with deployment in just 48 hours.
In response to COVID-19, more than 700 organisations from all over the world, including Arise-Europe, City of Helsinki, eFinancial, FMI Call Centre, Gleaners Food Bank, Home Credit, JPIMedia, Ly.com, Lenovo, Ping-An Insurance and Tokyo Individualized Educational Institute, Inc., have requested assistance from Genesys to support remote capabilities, shift their geographic operations or manage unexpected surges in customer inquiries. The Genesys Rapid Response offer has already allowed more than 500,000 contact center employees to continue serving consumers from the safety of their homes since February. 
 Examples include:

• A major financial services company transitioned nearly 10,000 in-office contact center agents to remote work within days. The company plans to enable another 5,000 to work from home. In addition, the company doubled its record for customer transactions, jumping to 3 million during this period.
• A Fortune 50 software company shut down its contact centers in a COVID-19 outbreak area and shifted all calls to other countries. The company updated its IVR and rebalanced its routing to accommodate this change while transitioning thousands of agents around the world to virtual work within days.
• A large state government entity was able to convert 3,000 agents to remote work in a single day. It also onboarded 400 new agents in just three days.