New Delhi, July 10 2023: SITA, the technology provider for the travel and transport industry, has closed a landmark deal with Airports Authority of India to provide technology to 43 of India’s biggest airports.
The deal will see improvements to over 2,700 passenger touchpoints, paving the way for the adoption of new-age solutions to meet the modern passenger’s expectations. Initially deployed across 43 airports, the technologies are scalable to an additional 40 airports over the next seven years. Over 500 million passengers are expected to be processed during this period.
The rollout of new cloud technology will enable Indian airports to shift to common-use passenger experiences where multiple airlines can leverage the same infrastructure, such as check-in counters, self-service kiosks, and boarding gates.
India’s Civil Aviation is among the fastest-growing aviation markets globally and will be a major growth engine to make India a USD 5 trillion economy by 2024.
The adoption of cloud solutions also brings new agility and flexibility to scale airport operations efficiently as passenger numbers grow. The cloud-first approach enforces better security and offers airlines a platform to host new progressive technologies and move away from native applications. Centralized cloud hosting of all servers means reduced on-premise infrastructure costs and results in centralized control, enabling proactive monitoring and control of services.
The solutions will give passengers more control over their journey, offering a low-touch, efficient check-in, bag drop, and collection process through assisted and self-service mechanisms. The airports will benefit from a reduced infrastructure footprint and increased operational efficiency.
Under the agreement, SITA will deploy its state-of-the-art solutions, including SITA Flex, CUPPS, SITA CUSS, and SITA Bag Manager. These IATA-certified platforms offer airlines and ground handlers the benefits of common-use technologies, enabling scalable operations to meet their specific requirements.
The Baggage Reconciliation System ensures a high level of baggage accountability, preventing losses and security concerns, which is critical to industry recovery amidst a spiraling baggage mishandling rate. This project represents a significant shift towards adopting cutting-edge technological platforms, enhancing operational efficiencies, and paving the way for the future adoption of biometric passenger processing. Additionally, real-time dashboard-based information will be made available to governing agencies, promoting transparency and informed decision-making.
Sumesh Patel, President, Asia Pacific, SITA, said: “We’re excited to partner with AAI on this large-scale deployment of leading passenger processing solutions. The number of airports in India is expected to increase from 148 today to 220 by 2025. The new airports will bring closer together India’s almost 50 cities with populations exceeding one million people, creating substantial economic value in the long term. By connecting these cities better, air travel and transport will help unlock the full potential of India’s economic growth too. Ensuring efficient and fluid operations and a seamless passenger experience at these airports will be critical to delivering on India’s air transport industry opportunity.”
NOIDA Airport too
SITA’s Airport Management System is slated  to help automate and streamline the operations of the  upcoming Noida International Airport (NIA) airport.
Along with real-time information sharing via the SITA Information Display System, SITA’s suite of systems will support a premium passenger experience at Noida International Airport.
The agreement includes the provision and operation of systems to allocate gates and counters, boarding bridges, manage traffic flows on the airfield as well as display flight information to passengers. SITA will help Noida International Airport with reliable flight information and planning capabilities. The system will empower the airport to review performance, strategize operational efficiency improvements, and capture resource utilization statistics.
Christoph Schnellmann, Chief Executive Officer, Noida International Airport, said: "We are delighted to partner with SITA for our Airport Management System. SITA has repeatedly demonstrated their ability to deliver solutions that cater to India's unique requirements. We are confident that their expertise and innovative technologies will help us to manage our airport resources efficiently, ensuring a seamless travel experience for the passengers."
Yamuna International Airport Private Limited (YIAPL) was established for the development, construction and operation of the greenfield project - the Noida International Airport. The company, a 100% subsidiary of Zurich Airport International AG