By Anand Parthasarathy
December 5, 2023: The recent drama surrounding the sudden sacking of OpenAI CEO Sam Altman; his swift hiring by Microsoft; the firestorm of protest by almost all of OpenAI’s employees – and his consequent reinstatement just two weeks later, have tended to distract from observance of a major milestone as we moved into December: ChatGPT, the hugely disruptive flagship product of Open AI is one year old.
As eager users the world over discovered after they rushed to download the free chatbot, ChatGPT -- the GPT stands for generative pretrained transformer – could generate an answer to almost any question it’s asked.
Released for testing to the general public on the last day of November 2022, it has become the most popular and arguably the best Artificial Intelligence driven chatbot ever launched.. Six months after it went live on the web, its mobile version arrived for iOS, followed by Google Play two months later. One week after its launch on Google play, the app saw 18 million installs. The cumulative downloads on both iOS and Android combined have been above 4 million in the past five weeks. The mobile version has achieved now 110 million downloads. ChatGPT now - ranks first among generative AI apps in terms of total downloads.
According to a study by data.ai to mark the one year landmark, India has contributed the single largest portion of global ChatGPT app installations (18%) , just ahead of the United States at (17.5%)
McKinsey explains that Generative artificial intelligence (GenAI) algorithms, such as ChatGPT, can be used to create new content, including music and art, audio, code, images, text, simulations, and videos, to entire virtual worlds. This is a form of machine learning and it’s not just for fun—GenAI has plenty of practical uses -- like creating new product designs and optimizing business processes.
But the first release of ChatGPT had its limitations, not being able to draw on live data, being just one. This sometimes skewed the results.
Sam Altman was the first to recognize this He wrote , in an X (formerly Twitter) post: "It does know a lot, but the danger is that it is confident and wrong a significant fraction of the time."
However the launch of GPT-4 in March 2023, was a major upgrade that made it much more reliable. And it received another significant update in September this year that enabled users to have voice conversations and interact with the chatbot, using images. This put ChatGPT in competition with AI services like Siri, Google Voice Assistant and Amazon’s Alexa. The new feature was available to subscribers of ChatGPT’s Plus and Enterprise plans.
All this has stirred major players to compete: Google launched its own AI assistant ,Bard. On the sound premise that ‘If you can’t fight ‘em, join ‘em’, Microsoft powered its search engine Bing with ChatGPT. However, ChatGPT's GPT-4 is still considered to be the best of the AI assistant options today
Corporates embrace ChatGPT
Today ChatGPT is increasingly harnessed by corporations and industry to perform basic office documentation and content creation tasks --and even writing code.Generative AI tools like ChatGPT can potentially transform how many jobs are performed. But we do not as yet know the full scope of their impact. Clearly there are some risks
Even while the rise of generative artificial intelligence has triggered a debate on its risks and benefits a wave of adoption by companies was reported by Global Data
Says Misa Singh, Business Fundamentals Analyst at GlobalData: “Companies are embedding Gen AI technologies into their platform. Meanwhile, they also seem to be considering ChatGPT to be useful in a variety of applications such as chatbots, virtual assistants, customer service, and content creation.” Global Data reports recent developments:
Indian businesses are not to be left behind. MoneyControl has compiled a list of 9 Indian entities which are ‘doubling down’ on GenAI. They range from Swiggy which is creating a neural search engine to aid customers with suggestions to Amazon that is deploying Large Language Models (LLMs) to help its sellers create better listings of their products, to TechMahindra which has launched a tool called AmplifAIer to manage its emailers for better customer relations management (CRM).
Generative AI is not going away, some dire warnings about AI notwithstanding and as it moves into its second year ChatGPT is still for many – lay users and businesses alike – the preferred choice.
This article has appeared in Swarajya