RADIUS-Omnichannel Interaction System, a leading provider of Contact Centre as a Service (CCaaS) solutions  has launched a redesigned and upgraded intelligent agent console, Intello.
The launch of Intello represents a crucial milestone, showcasing RADIUS's commitment to innovation and excellence in serving the evolving needs of the industry. The agent console elevates the customer experience with its powerful and sophisticated features, including an intuitive interface with breezy navigation and a customizable dashboard with diverse themes for personalization. It allows seamless switching between various interactions and channels, enhancing communication and productivity. Core features include integrated AI tools for deeper insights, audio and video capabilities via WebRTC, and a multi-feature-single window interface for streamlined access to multiple functions. Moreover, its robust integration with Data and Information Management Systems puts essential information readily at agents fingertips.

Intello, leveraging the power of Gen AI along with other advanced technologies, enables agents to provide highly personalized interactions at every customer touchpoint. Additionally, it boasts robust security and compliance measures, ensuring the utmost protection of sensitive customer information.

“As a niche player in the industry, we firmly believe in the power of integrating customer feedback with the comprehensive research of our team. With this symbiotic approach, we prioritize a customer-centric focus to drive innovation and stay ahead in the market. This not only addresses current user needs but also anticipates future demands, ensuring our application's functional superiority, user satisfaction, and sustainable business growth,” said Chief Architect of RADIUS-OIS  Suman Subudhi. “We are dedicated to staying ahead of the curve in the ever-evolving industry through our focus on innovation and engineering excellence.”